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Returns / Exchanges

THANK YOU for shopping with the Turquoise Door. We hope you LOVE your purchase, but we understand that sometimes it just doesn't work out! Here's what you need to know if that's the case. 

RETURN POLICY

1.Our return policy is for EXCHANGE or STORE CREDIT ONLY, we do not issue refunds.  All returns must be in original condition with tags and returned within 10 days otherwise they will not be accepted. Unworn, unwashed, smoke, deodorant, make-up and perfume free. Once the item is received back and is approved we will issue a refund that can take 3-5 days to process. 

2. SHIPPING CHARGES ARE NON-REFUNDABLE. When returning please include a copy of your original receipt, your name and phone number.

3. Please ship the item or items back to our address.

                           Turquoise Door

                           Attn: Return Dept

                          314 Market Street

                          Tomball, TX 77375

EXCHANGE POLICY

-Due to limited quantity of inventory, we will do our best to exchange the item IF we will have it available. If not, we will issue you a store credit to apply to another purchase at that time or to a future purchase. 

The following items are FINAL SALE

-Sale Items

-Jewelry/Accessories

-All seasonal/holiday items

-Custom orders 

Damaged/Defective Items:

Our team hand checks in every item that comes through door for any damages or defects before they hit they floor. However, we are human and sometimes make mistakes and things get by us. So, if you happen to receive an item such as this, here is what you need to do. 

1.The damaged item must be report to us before it is worn with the tags still on it. 

2.The item must be reported within 3 days of receiving the item or it will not be accepted. 

3.Please contact us immediately at theturquoisedoor@hotmail.com or give us a call at 281-255-4255. Be sure to include your name and order number. 

 

*If you have any questions or concerns about our policy please feel free to pick up the phone and give us a call. 281-25-4255

***Again we thank you for your business!!!!

XOXO

The TD Team 

 

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